WEB / GHL / TECHNICAL OPERATIONS

I build the website. Then I make the systems behind it work.

A website is only useful when the form, calendar, CRM, notification and follow-up work after someone clicks. My work covers that full path, from the page a customer sees to the handoff a team relies on.

Across 11 years in technical support, customer operations, sales, QA, team leadership and web delivery, I have learned to trace where a process actually breaks. The last 3+ years have included hands-on GoHighLevel work alongside website builds, deployments and integrations.

Discuss a technical problemSee a live project
Portrait of the specialist behind ConnectiveStack
EXPERIENCE IN PRACTICE

From the customer click to the technical handoff

The work spans customer-facing pages, the systems behind them and the people who need a reliable next step.

WEB / SYSTEMSDelivery and repair

Build the page. Connect what happens next.

I build and maintain websites and landing pages, then connect customer actions to the CRM, calendar and follow-up behind them.

  • Build responsive pages, apply client feedback, fix broken CTAs and forms, and check the experience through launch.
  • Set up GoHighLevel forms, calendars, pipelines, lead routing, notifications and follow-up workflows; troubleshoot missing data and broken handoffs.
  • Configure Cloudflare DNS, domains and subdomains, SSL and email authentication; deploy and debug sites through GitHub and Vercel.
  • Connect services through APIs and webhooks, test integrations, and handle technical SEO such as metadata, canonicals, robots.txt, sitemaps and structured data.
OPERATIONS / QAPeople and process

Find the point where a handoff fails.

My customer operations, technical support, sales and team leadership work shaped how I diagnose a broken journey. I have led quality work for a VA team while handling CRM and customer issues directly.

  • Built and maintained funnels, forms, calendars, pipelines, opportunity tracking, segmentation and automated follow-up.
  • Connected surveys, booking paths and third-party tools, then investigated workflow and CRM issues when the expected action did not happen.
  • Supported Shopify and Amazon operations, customer service, retention and team QA.
TOOLS AND TECHNICAL WORK

What I use to build and fix it

The tools vary by project. The work usually involves more than one layer, so I test the path across the page, infrastructure, CRM and handoff.

Websites and deployment

React, JavaScript, HTML, CSS, responsive UI, WordPress, Shopify, Framer, Lovable, GitHub and Vercel.

CRM and automation

GoHighLevel funnels, forms, calendars, pipelines, segmentation, workflows and follow-up; Zapier and n8n.

Integrations and AI tools

REST APIs, webhooks, Supabase, Resend, Mailgun, Vapi, Retell, Twilio and Chatbase.

Domains and discoverability

Cloudflare, DNS, SSL, SPF, DKIM, DMARC, Google Workspace, metadata, canonicals, sitemaps, robots.txt and Search Console.

Design and delivery

Figma, Canva, QA, accessibility checks, mobile testing, Slack, Trello, FreshDesk, Calendly and Google Calendar.

PUBLIC WORK

See the built work

Pawnova is a live Amazon affiliate website. The HVAC, real estate and healthcare experiences in the demo menu are clearly labeled concepts, built to show customer journeys and system ideas.

Back to portfolio